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- ABSTRACT: "Dynamic facilitation and the magic of self-organizing change," by Jim Rough (June 01, 2007)
Rough, Jim. "Dynamic Facilitation and the Magic of Self-Organizing Change."
Journal of Quality and Participation, June 1997.
Facilitators need to transition from extrinsically managing change to attending to the
process of change. Self-organization is key for the latter, resulting in a subtle ongoing shift from dependency to
empowerm. . .
- ABSTRACT: "Measuring training from a new science perspective," by Jim Rough (June 01, 2007)
Some reflections on "Measuring training from a new science
perspective," by Jim Rough
[Journal for Quality and Participation, October/November 1994]
1) Change happens through manageable forces; 2) Knowledge is an objective
thing, transferable from one person to another; 3) Setting learning goals and
measuring progress toward their achievement ma. . .
- ABSTRACT: "Redesigning the Service Organization" by D. Turner (June 01, 2007)
Turner D. "Redesigning the service organization," Journal for Quality and
Participation, July/August 1994, 28-33.
The process of "service" is intangible and creates a distinct dynamic that sets it apart from manufacturing a tangible product. Service is produced, delivered and consumed all in the same moment. The customer is often an integra. . .
- ABSTRACT: "Sharpening Your Executive Competencies," by D. Holland & J. Williams (June 01, 2007)
Holland, Dan and Williams, James. "Sharpening Your Executive Competencies,"
Healthcare Executive, July/August 1994, 13-17.
How do you effectively lead your organization during a time when everything, from its structure and culture to its strategies and values, is dramatically changing? When do you "empower", "coach", "direct&qu. . .
- ABSTRACT: Autry, James, “Love & Profit: The Art of Caring Leadership.” Enterprise Media, Cambridge, MA [Phone: (800)-423-6021], 35 minutes. (June 01, 2007)
Genuine leadership is what it truly takes to transform an organizational environment to one in which quality intertwines with every fabric of its culture.
“Love and Profit” demonstrates a strong, genuine, and innovative way to lead people by relying on four basic principles: honesty, trust, special treatment, and courage.
James Autry is a former Fortune 500 executive and CEO of. . .
- ABSTRACT: Davis's abstract of the article: "Confessions of a shot messenger," by Jonathon Andell (June 01, 2007)
"The success of a quality effort depends solely and completely upon how thoroughly top management commits itself. It hinges upon the tremendous difference between asking others to change, and imposing changes upon the person in the mirror."
There are three common mistakes change agents make in work cultures loaded with hidden "land mines," which is virtu. . .
- ABSTRACT: Joiner, Brian L., Fourth Generation Management: The New Business Consciousness, McGraw-Hill, Inc., 1994, 289 pages, ISBN 0-07-032715-7. (June 01, 2007)
“How the evolution of management and the revolution in quality are converging, and what it means for business and the nation.”
We’ve heard them all: total quality management (TQM), continuous improvement, reengineering, visionary leadership, and now various manifestations of Six Sigma. What are the basic principles that underlie and unify these seemingly diverse approaches? In this boo. . .
- ABSTRACT: Ralston, Faith, Emotions @ Work: Get great results by encouraging accountability and resolving conflicts, Authorhouse,, 2002. (ISBN 075967423X) (June 01, 2007)
This is an updated version of the author’s earlier book, Hidden Dynamics, that I helped the author reorganize because of my experience using it as a text. My comments still hold. Either edition is well-worth reading and there are used copies of Hidden Dynamics easily available on Amazon.
In these times of constant change, emotions can no longer be politely stifled. They . . .
- Book Review: Leadership IQ (June 01, 2007)
Murphy EC. Leadership IQ: A Personal Development Process Based On a Scientific Study of a New Generation of
Leaders, John Wiley & Sons, Inc., 1996, 278 Pages [ISBN 0-471-14712-5].
An outstanding, practical book on the current "hot" topic of leadership that should appeal to both left-brain and right-brain potential leaders. The author talks about six insights. . .
- Book Review: Supermotivation (April 25, 2002)
Spitzer D. Supermotivation: A Blueprint for Energizing Your Organization from Top to
Bottom. Amacom, 1995 [ISBN 0-8144-0286-0].
"People Want to Do More but Work 'Systems' Get in the Way"
It is believed that the fate of many companies could be altered for the better if workers were more motivated. So, when things go wrong, why is the. . .
- FREE STUFF (June 01, 2007)
Free Stuff As individual issues come up, I want to make you aware of
some papers and resources I have available just for the asking.
"Stuff" by Davis
“Handling the Human Side of Change”—An article I published in the November
2003 Quality Progress.
Quality improvement seems so “logical,” but when did logic convince humans of . . .
- Jennifer James Book Review (June 01, 2007)
James, Jennifer, Thinking In The Future Tense: Leadership skills for a new age, New York: Simon & Schuster, 1996, 254 pages, ISBN 0-684-81098-0.
American society (and the healthcare world many of us work in) is changing at an unprecedented pace. The changes taking place now normally take two or three generations to be assimilated; but, we are trying to make the stretch in a decade! The on. . .
- Jennifer James Video
Review: "Survival Skills for the Future" (April 24, 2002)
James, Jennifer.
"Survival Skills for the Future" (video, 22 minutes), available
through Enterprise Media, Phone: (800)-423-6021, web page:
www.enterprisemedia.com (free previews).
This video is a superb
discussion starter on change for both classroom and meetings. It would be
helpful in managing change, leadership, restructuring, and manage. . .
- Jennifer James Video Review: "Windows of Change" (April 24, 2002)
James, Jennifer. "Windows of Change" (video, 25 minutes, but also available in CD-ROM), available through Enterprise Media, Inc., Phone: (800)-423-6021, web page: www.enterprisemedia.com (free previews).
This video is a superb discussion starter on change: Why do we naturally resist change with fea. . .
- Morris Massey Video (June 01, 2007)
Morris Massey Video Reviews: "FLASHPOINT: When Values Collide!" (1995—70
minutes) & "Just GET it!" (1994—105 minutes) available from Enterprise Media,
Inc., Phone: 800-423-6021, web page:
www.enterprisemedia.com.
My original reviews of these two videos are published below and I stand by them
in t. . .
- Quality Improvement:
Practical Applications for Medical Group Practice (January 31, 2002)
This book was a labor of
love. I tried to take a realistic, honest, straightforward, conversational
approach (with "Italian passion") to quality (Demingslant) with the
emphasis on statistical THINKING (not techniques) as the "anchor" for
a healthy quality effort (Not only special "projects," but hidden
opportunities in EVERYDAY work)--for use in. . .
- Video Review: "Gaining Control -- The Franklin Reality Model" (June 01, 2007)
Franklin International Institute, Inc. "Gaining Control: The Franklin Reality Model"
(Video). I am sorry to say that this outstanding video has been
inexplicably withdrawn. Mr. Smith has spun it off into a separate business, The
Galileo Initiative, and currently has 2-CD audio version of this talk available
for purchase as well as a CD-rom that teaches this excellent . . .
- What is the cost of dis-Harmony in one's organization? (June 01, 2007)
"People Want to Do More but Work 'Systems' Get in the Way"
It is believed that the fate of many companies could be altered for the
better if workers were more motivated. So, when things go wrong, why is the
knee-jerk reaction to blame the workers for their poor attitudes and lack of
work ethic? One needs to look within one's business systems for the tr. . .
- Why Did TQM Fail? (June 01, 2007)
There’s little question that mainstreaming quality — working it into
strategic organization operations — is the best way to make it pay off.
Typically, the “boutique” approach, setting up a “quality department” to create
small scale successes that become groundwork for somehow influencing the
planning processes and operations of the organization, is what is used. Tom
Peters says that . . .
- Why Did TQM Fail? - Part 1: Employees take their cues from management (June 01, 2007)
Do top managers still view financial performance as the sole indicator of success, despite mouthing platitudes about dazzled customers and fulfilled employees? Is there a point when reductions are done excessively in the name of squeezing out a few more percentage points of profit, moving companies from their "ideal weight" to a state of near-anorexia?
Shouldn't success incl. . .
- Why Did TQM Fail? - Part 2: What did executive and middle management fail to do in leading? (June 01, 2007)
Management skills need to change to require more coaching than bossing. There can be the perception that workloads will increase because helping their people develop new skills and expertise take time away from the "real" work (At least, that's the excuse). Hoping that "this, too, shall pass," some will even resist silently by avoiding working with teams entirely.
. . .
- Why do major change initiatives fail? - Part 1 (June 01, 2007)
Part 1: "What are the eight major reasons for failure?"
[Abstracted from John Kotter's book Leading Change. Boston: Harvard
Business School Press, 1996, 187 pages, ISBN 0875847471]
Seems obvious: Major change will not happen easily for a long list of
reasons. However, if you feel your organization to be overmanaged and underled
with. . .
- Why do major change initiatives fail? - Part 2 (June 03, 2007)
Part 2: "What are the consequences of these eight errors?"
[Abstracted from John Kotter's book Leading Change. Boston: Harvard Business School Press, 1996, 187 pages, ISBN 0875847471]
The consequences of these eight errors are that:New strategies aren't implemented well,Acquisitions don't achieve expected synergies,Reengineering takes to. . .
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