Why did TQM Fail?

-	Employees take their cues from mgmt. more
-	Executive & middle mgmt. oversights more
-	Didn't integrate quality into organizational structure more

Why do major change initiatives fail?

-	Part 1: The eight major reasons for failure.
-	Part 2: Consequences of these errors?

Confessions of a shot messenger

Balestracci D. "Data 'Sanity': Statistical Thinking Applied to Everyday Data," Special Publication of the American Society for Quality Statistics Division, Summer 1998. Available through American Society for Quality (ASQ) Publications, Item S0808.
[A 39-page summary of my everyday statistical philosophy via discussing eight common statistical "traps" in the context of data collection in a quality improvement environment.]
It can be ordered through the following link: http://qualitypress.asq.org/perl/catalog.cgi?item=S0808

Balestracci D & Barlow J. Quality Improvement: Practical Applications for Medical Group Practice, 2nd Edition. Englewood, CO. Center for Research in Ambulatory Health Care Administration (CRAHCA), 1996 [ISBN 1-56829-015-2] ($70). Davis's comments
[Available to order from the Medical Group Management Association (MGMA) by calling the its Service Center toll-free at (877)-275-6462 or (303)-397-7888.

Orders can also be placed in the online store at www.mgma.com. Search the store with the keywords "quality improvement" or go directly to the description of the item by clicking here ]

Berwick DM.
"Controlling Variation in Health Care: A Consultation from Walter Shewhart." Medical Care. 1991; 23(12). [Brilliant article: Shows "statistical thinking" applied to medicine]

"Run to Space" and "Why the VASA Sank: Managing for World Class Improvement." Boston, MA: Institute for Healthcare Improvement (call (617)-754-4800 for ordering information or visit www.ihi.org). [Brilliant videos!]

Brown MG. "Is Your Measurement System Well Balanced?" Journal for Quality and Participation. October/November 1994.
[Outstanding paper with a survey to determine organizational data needs. He was kind enough to let me reproduce his survey in my book.]

Executive Learning Inc., Brentwood, TN. Call 1-800-929-7890 for preview & purchasing information or visit www.elinc.com.
[Very well-designed materials for either health care or manufacturing on variation, tools, and data collection]

Frances AE and Gerwels JM. "Building a Better Budget." Quality Progress. October 1989.
[Want to shake things up? Suggest using this simple and brilliant paper for doing your organization's next budget]

Hacquebord, H. "Health care from the perspective of a patient: Theories for improvement." Quality Management in Health Care. 1994, 2(2).
[A personal analysis using the Deming philosophy of his "back surgery from hell"]

Joiner B. Fourth Generation Management: The New Business Consciousness. New York, NY: McGraw-Hill, Inc., 1994. Review by Davis

Langley GJ et al. The Improvement Guide. San Francisco: Jossey-Bass, 1996. [ISBN 0-7879-0257-8]
[An outstanding book for a practical approach to everyday improvement]

McCoy R. The Best of Deming. Knoxville, TN: SPC Press, Inc., 1994.
[If you want a collection of Deming "snippets" to restore your sanity during a bad day, highly recommended]

Mills JL. "Sounding Board: Data Torturing." New England Journal of Medicine. 1993; 329(16).
[Exposes how a lot of alleged research is actually inappropriate statistical analysis]

Neave HR. The Deming Dimension. Knoxville, TN: SPC Press, Inc., 1990.
[The best overall theoretical, yet practical explanation of the Deming philosophy]

Nelson LS. "The Deceptiveness of Moving Averages." Journal of Quality Technology. April 1983.
[Demonstrates the danger of using the accepted management practice of "rolling averages"]

Nolan TW and Provost LP. "Understanding Variation." Quality Progress. May 1990.
[A seminal article in my understanding of the power of statistics to improve quality]

Ott ER. Process Quality Control, 3rd edition. New York, NY: McGraw-Hill, 2000.
[An "old-fashioned" book with a TON of statistical "wisdom" and beautifully updated by E. Schilling and D. Neubauer]

Turner R. "The Red Bead Experiment for Educators." Quality Progress. June 1998.
[If this article can't convince you that Statistical Thinking is everywhere, nothing can! Excellent demonstration of several of the "traps"]

Wheeler DJ. [I highly recommend you visit his web site: www.spcpress.com]
Understanding Variation: The Key to Managing Chaos. Knoxville, TN: SPC Press, Inc., 1986. Phone (865)-584-5005 or order through www.spcpress.com.
[A brilliant, elegant, and simple introduction to using the individuals control chart for management data]

Building Continual Improvement: A Guide for Business. Knoxville, TN: SPC Press, Inc., 1998.
[Written specifically for service industries]

Classics from Donald J. Wheeler. Knoxville, TN: SPC Press, Inc., 1999.
[A composite of 25 one-page absolute "gems" from his columns in Quality Digest]

Recommended Resources	view all

-Why do major change initiatives fail? - Part 2 -Morris Massey Video -What is the cost of dis-Harmony in one's organization? -FREE STUFF -Video Review: "Gaining Control -- The Franklin Reality Model"