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Understand how Harmony can bring together the left and right sides of the brain

Why did TQM Fail?

- Employees take their cues from mgmt. more

- Executive & middle mgmt. oversights more

- Didn't integrate quality into organizational structure more

Why do major change initiatives fail?

- Part 1: The eight major reasons for failure.

- Part 2: Consequences of these errors?

Confessions of a shot messenger

What retreats are available to create Harmony?

Dialoguing Honestly About the Issues
- Outstanding Teams Checklist
Developing a Common Language of "Process" & "Variation"
Developing the Organizational Communication Infrastructure for Results

"Davis held everyone's attention and included a huge amount of material."
7^th European Forum on Quality Improvement in Health Care, Edinburgh International Conference Centre and Sheraton Grand Hotel, Scotland