Why did TQM Fail?

-	Employees take their cues from mgmt. more
-	Executive & middle mgmt. oversights more
-	Didn't integrate quality into organizational structure more

Why do major change initiatives fail?

-	Part 1: The eight major reasons for failure.
-	Part 2: Consequences of these errors?

Confessions of a shot messenger

• Quality Professionals as Change Agents
• Organizational Change & the Human "Wildcard" Factor
• Data "Sanity": Statistical Thinking Applied to Everyday Data
• Data "Sanity": The Need for Statistical Thinking in Everyday Work